Hotline: (852) 2707 6302
Fax: (852) 2759 9006

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1. What is your delivery policy?

    For your convenience, OH360 offers absolutely free delivery for orders of HK$400 or above.
    Earliest next business day delivery for orders placed with us by 2:00pm, except where stated.
    Deliveries to key commercial and industrial areas within 2 days.
    1. Deliveries to Chek Lap Kok/ Tung Chung/ Tseung Kwan O/ Container Port twice a week
    2. Deliveries to non-commercial and non-industrial areas once a week
    Delivery to outlying islands may able to arrange, please check.
    Delivery to residential addresses may able to arrange, please check.
    You will be required to sign and apply a company chop to the delivery note when you accept deliveries.
    Deliveries will be made from 9:00 am to 6:00 pm, Monday to Friday, and 9:00 am to 1:00 pm on Saturdays (excluding Hong Kong public holidays), to tie in with general office hours

If you have any enquiries, please direct them to csd@OH360.com.hk or call 2707 6302 for details.
 
2. I won't be available tomorrow to accept my delivery. What can I do?

If you have already placed an order with us, please call 2707 6302 right away. We may be able to re-schedule your order for a different delivery day that is more convenient for you.

If the delivery cannot be made, your order will be returned to the logistic center and Another attempt will be made upon further notice.
 
3. Do I have to wait at my office all day for my delivery?

For your security and protection, it is best to have someone available to sign for your order between the hours of (excluding holidays)

Monday - Friday : 9:00 AM - 6:00 PM
Saturday : 9:00 AM - 1:00 PM

Our deliveryman's delivery routes change from day to day so there is no way to determine the exact time your order will be delivered.

If the delivery cannot be made, your order will be returned to the logistic center and Another attempt will be made upon further notice.
 
4. What time can I expect my order to be delivered?

Our deliverymen deliver orders between the hours of (excluding holidays)

Monday - Friday : 9:00 AM - 6:00 PM
Saturday : 9:00 AM - 1:00 PM

Since our deliveryman's delivery routes change from day to day, there is no way to determine the exact time your order will be delivered.
 
5. What happens if I need to specify a delivery date/time for my order?

Please call 2707 6302 to discuss it with our Customer Services Representative. Normally, we are unable to specify a particular time for your order to be delivered.

6. OH360 shall make every effort to ensure products displayed on the website are in stock. General Items such as Paper and Tissue Products should have stocks.
If from time to time products become out of stock, OH360 reserves the right to offer alternative product/s of similar value and style.
All orders are subject to confirmation of final availability and OH360 reserves the right to reject the order in the event that any of the products or services requested are unavailable 

7. This Web Quotation has a validity, please proceed to check out for sales order confirmation after your senior approval as soon as possible.

 


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