Delivery Fees Calculation
Free office delivery for orders HK$500 and above. For orders totaling less than HK$500, a delivery charge of HK$50 will be applied.
There will be an additional delivery charges for staircase carrying, please contact us for service fees and delivery appointment.
If the elevator fails to operate at the time of delivery, we will arrange another date for one time free delivery to appointed recipient address. Additional fee is required for further delivery arrangement.
Some products require additional delivery charges, feel free to contact us before purchase.
There will be no refund of delivery fee on delivery failure due to an unattended recipient address or no payment (COD order) upon arrival of goods at the appointed time. Should delivery be rescheduled in such circumstance, we will require additional delivery charges
Delivery Time Slot & Coverage
Local office delivery only.
Each order only delivers to one designated address. Hence, order merging with different address is not available.
Upon order confirmation, deliveries to key commercial and industrial areas normally within 1 to 2 working days, deliveries to other commercial areas normally within 2 to 3 working days, deliveries to non-commercial areas may take additional 3 to 4 working days, subject to stock availability.
Delivery service covers Hong Kong Island, Kowloon, the New Territories, Hong Kong International Airport, Tung Chung, Discovery Bay and Ma Wan. For outlying islands, we provide delivery to ferry port in Hong Kong Island or Kowloon, where any other handling charges shall be borne by customers.
Earliest next business day delivery for orders placed with us by 4:00pm on our working day, except specify or having pre-order items.
Key commercial and industrial areas:
|Monday to Friday||9am – 6pm|
|Saturday||9am – 1pm|
|Sunday & Public Holiday||Closed|
Other commercial areas:
|Airport / Tung Chung / Kwai Chung Container Port / Tsing Yi||Twice a week|
|Discovery Bay / The Peak / Mid-Levels / Southern District (except Aberdeen) / Sai Kung and other remote areas||Once a week|
|Ma Wan||Once a month|
Delivery service does not cover locations that are not directly accessible by courier trucks and any construction sites.
Bad Weather Arrangement
Delivery services shall suspend when typhoon signal, a red or black rainstorm warning is hoisted, or weather conditions considered unsafe. We will do best to resume the service as soon as possible and minimize delay delivery under safe condition, however scheduled delivery may need to rearrange.